General terms and conditions
I. General - application of the terms of the contract
The following terms and conditions of Kliventure Finland (hereinafter referred to as "Terms and Conditions") apply to every transaction between Kliventure Finland and its customers. The terms of the contract are also applied to all future transactions without the need to always agree on the application of the terms separately. Conditions contrary to our contract conditions or the customers' own, deviating from them, do not apply unless Kliventure Finland has expressly accepted this before concluding the contract, in which case they apply only and only to an individual contract. Kliventure Finland's terms and conditions also apply in the event that Kliventure Finland has unconditionally accepted the transaction while being aware of the customer's own terms that conflict with our Terms of Agreement or differ from the Terms of Agreement.
II. Communication with the customer
The customer must provide an e-mail address, the functionality of which he must ensure from the beginning to the end of the order, at the latest when concluding the order. In particular, the customer must verify the settings of his spam filter in order to receive all e-mails sent by Kliventure Finland. This email address is also valid for the customer's future orders unless it is changed to another.
Kliventure Finland is authorized, but not obliged, to send messages - including messages that are particularly important in terms of the cooperation agreement and in terms of correct compliance with the agreement - in other ways than email. The customer cannot require messages to be sent to him by phone, letter, fax, or other alternative means (telecommunication systems, e.g. SMS). The customer cannot plead ignorance if he does not receive messages by the means in question due to the fact that the means in question are not available and when Kliventure Finland has sent the message to the customer by e-mail, as mentioned in paragraph 1.
The messages sent by Kliventure Finland to its customer by e-mail in accordance with paragraph 1 are assumed to be received by the customer after they have been sent. Kliventure Finland is responsible for errors in the transmission of messages if it can be proven that the error occurred in the transmission of Kliventure Finland's messages. The customer has permission to send material that proves that the reason he has not received the message sent to him was not caused by his own actions.
Kliventure Finland is not obliged to show its customer that their e-mail address is completely missing, incorrect, or unable to receive incoming messages, as stated in paragraph 1. However, the customer can send material that shows that such a message would have been technically possible to receive and necessary/important for the customer.
III. Order and formation of the contract
By sending the order, the customer offers Kliventure Finland a contract and commits to Kliventure Finland's Terms and Conditions valid at any given time. When the customer receives Kliventure Finland's order confirmation via e-mail, a mutually binding contract has been created. If the delivery address stated by the customer differs from his own address, the contract has nevertheless been concluded with the customer. If the customer has placed the order in the name of a third party, the contract will only be concluded with the third party if the customer has provided Kliventure Finland with a power of attorney and Kliventure Finland has expressly confirmed that it accepts the contract with the third party. In all other cases, a delivery address different from the customer's own address has no legal significance regarding the creation of the contract. Kliventure Finland has the right to refuse to accept orders and also to terminate concluded contracts if the content of the printed material is pornographic, racist, or otherwise against the law.
IV. Credit and personal information
The customer accepts that Kliventure Finland can check the customer's credit information and processes the customer's personal data in compliance with the applicable law to the extent that processing the data is necessary for the operation of Kliventure Finland. The Register statement according to § 10 of the Personal Data Act (523/22.4.1999) can be found under the section Register statement.
V. Prices and invoicing
The prices stated by Kliventure Finland include packaging, one delivery to the delivery address specified by the customer using the delivery method chosen by the customer and the VAT to be invoiced at each time unless otherwise stated in the order confirmation. The mentioned prices are indicated on the condition that the order information given in the order offered by the customer does not change after the contract is concluded. Subsequent changes due to the customer will be invoiced separately.
When placing an order, the customer commits to the chosen payment method. The personal customer's option when ordering remotely is to pay for the order via the Stripe or Paypal payment intermediary service with their online banking credentials, credit or debit card, or receive a Jousto invoice. It is also possible for a business customer to choose an invoice for the company, in which case the ordering company acts as the invoiced customer. Uncollected orders will be invoiced through the invoicing service 14 days after the order has been completed and notified to the customer. Payment terms for invoices are 14 days net unless otherwise agreed.
VI. Delivery time
The announced delivery times are targeted and only apply to deliveries to delivery addresses located in Finland. The order will only be processed when a binding payment method has been selected for the order. The delivery time is indicated on weekdays. Weekdays are the days from Monday to Friday, excluding holidays. The delivery time has been met if the goods have left the factory within the delivery time or, if the possibility of delivery is decisive, the readiness for delivery has been notified. However, the condition is that the deliveries of Kliventure Finland's subcontractors have been correct and on time and that the customer has fulfilled his obligations fully and on time. If Kliventure Finland does not comply with the agreed delivery time, the customer must present a reasonable deadline in writing to complete the delivery. If the delivery is not carried out within the reasonable deadline indicated by the customer, the customer has the right to cancel the contract. However, Kliventure Finland is not responsible for delays in performance or deliveries, if the delay is caused by force majeure that is beyond Kliventure Finland's control (in particular, strike, lockout, official regulations, and other similar unforeseen events) and they are of essential importance for the production and delivery of the goods. This also applies if the obstacles are aimed at Kliventure Finland's subcontractors or their subcontractors. In such cases, Kliventure Finland is entitled to postpone manufacturing and/or delivery for the duration of the obstacle, including a reasonable start-up time. Kliventure Finland can also cancel the contract completely or in the part that has not yet been fulfilled. If it is impossible for Kliventure Finland to carry out the performance, it is exempted from the performance. Kliventure Finland will notify the customer of the obstacle without delay.
VII. Transfer of risk responsibility
If the customer is a trader, the responsibility for damage or loss of the goods is transferred to the customer when the goods have been handed over to the entity performing the transport or shipment, but no later than when the goods leave the factory. This applies regardless of who pays for the delivery and also if the delivery is carried out by Kliventure Finland's own staff. If the customer is a trader and the delivery of ready-to-deliver goods to the customer or the receipt of these goods is delayed for reasons beyond Kliventure Finland's control, the risk responsibility is transferred to the customer when he has been notified of the readiness for delivery. If the customer is a consumer, the responsibility for damage or loss of the goods is transferred to the customer when the goods are handed over at this time or at the moment when the handing over of the goods is delayed for a reason attributable to the customer. At the customer's request and at the customer's expense, Kliventure Finland can take out transport insurance in case of damage or loss of the goods, if possible.
VIII. Printing information, inspection obligation
Kliventure Finland executes all print orders based solely on the printing information provided by the customer. This information should only be delivered in the format and with the definitions stated on the Technical Information page and in the product-specific file instructions. If the formats or definitions differ from this, error-free printing is not guaranteed. The customer is obliged to carefully check whether the information he provides is suitable for printing the product before he supplies information to Kliventure Finland. Kliventure Finland does not check whether information. The customer is solely responsible for printing errors due to incorrect information. At the customer's express request, Kliventure Finland also prints formats other than those indicated within its technical possibilities. Kliventure Finland is not responsible for errors resulting from changing the material into formats that Kliventure Finland is able to process. The customer accepts that possible errors caused by the change are his responsibility. If the data is not delivered in CMYK format, Kliventure Finland can still change and print the file. However, when changing RGB files or ICC colors, their original color will change. The customer is solely responsible for such a color change. If the customer supplies information in a format other than CMYK, the customer accepts that the risk of changing is solely his. Typos and other content-related errors are also the customer's responsibility.
IX. Complaint
Noticeable errors in the delivered goods must be reported immediately, but no later than two (2) weeks after delivery. Complaints based on the fact that the customer has not taken into account the format requirements of the print information cannot be submitted. This applies especially to printed products based on RGB colors, where the accuracy is not sufficient or the texts have not been processed correctly. A slight color deviation or color deviation from previous orders is not considered a mistake.
X. Liability for errors
If the delivered product is faulty or lacks an agreed feature, Kliventure Finland alone decides whether to replace the product with a new delivery or whether to correct the error. If Kliventure Finland does not comply with the reasonable deadline set by the customer to do this and does not deliver a replacement product or correct the error, or the repair fails, the customer can either cancel the contract or demand a price reduction. The customer cannot make other demands. Kliventure Finland is responsible for the replacement product and repairs in the same way as for the original deliveries. If the product or delivery is partially defective, you can only complain about the defective parts. The customer's claims expire in one year unless mandatory legislation stipulates otherwise.
XI. Liability for compensation
Kliventure Finland is only responsible for damages based on gross negligence or intent. In other cases, Kliventure Finland is not responsible for damages other than the product itself, especially not for lost profits or other damages caused to the customer. Kliventure Finland is responsible for negligent or intentional personal injury in accordance with the mandatory provisions of the law. To the same extent as Kliventure Finland, liability for compensation is also excluded from its employees, representatives, subcontractors, and other assistants.
XII. Ownership, Archiving, and Copyright
The printing equipment manufactured or used by Kliventure Finland for the fulfillment of orders is the property of Kliventure Finland. Digital data and other materials intended for reuse as well as semi-finished and finished products are not stored beyond the delivery time and are not delivered to the customer. Kliventure Finland's products are manufactured according to the information provided by the customer, but Kliventure Finland may make minor technical corrections without asking the customer, without changing the actual content of the product. The customer guarantees that he has all the rights to use, transfer and publish information, texts and images. The customer is solely responsible for ensuring that the rights of third parties are not violated and that the printed products do not contravene valid legislation. The customer releases Kliventure Finland from liability if third parties present it with claims arising from infringement of rights and especially copyright.
XIII. Retention of title
Kliventure Finland reserves the right of ownership of all the products it delivers until the purchase price of the contract in question has been fully paid. If the customer is a business owner, the right of ownership is withheld until all Kliventure Finland's claims in the business relationship between it and the customer have been fully paid. However, the customer then has the right to sell and hand over the products to their own customers or to third parties, and by accepting Kliventure Finland's Terms and Conditions, the customer transfers said the sales price of its receivables, including value-added tax, to Kliventure Finland as security for these receivables. Kliventure Finland accepts the transfer and is entitled to collect the claim itself. However, Kliventure Finland will not take collection measures if the customer collects and uses the receivables to fulfill their payment obligations and there are no payment delays or insolvency and bankruptcy or corporate restructuring has not been filed. In other cases, Kliventure Finland has the right to collect the receivables transferred to it, and the customer is obliged to provide Kliventure Finland with all relevant business and debtor information and documents, and to inform the debtor that the receivable has been transferred and it must be paid to Kliventure Finland. In the event of payment delays, Kliventure Finland has the right not to use the agreed direct debit. At the customer's request, Kliventure Finland will release the collateral if the amount of the collateral exceeds the receivables including VAT by more than 20%. If the customer breaks the contract or neglects his payment obligation, Kliventure Finland has the right to take the products and the customer is obliged to return the products. Taking it back does not mean canceling the contract unless Kliventure Finland states otherwise.
XIV. Payment due, receipt, withholding of payments
Unless otherwise stated in the order confirmation, the total purchase price of the order (price including value-added tax) is due for payment immediately after the contract is created (order confirmation is received). The customer is responsible for bank charges. The customer has the right to use only undisputed or legally valid receivables for settlement. The customer has the right to refrain from performance only if he has a receivable based on the same contract.
XV. Applicable law, place of jurisdiction, the invalidity of the contract
Finnish law applies to the terms of the contract and all legal relationships between Kliventure Finland and the customer. Unless mandatory legislation stipulates otherwise, the place of jurisdiction is the court of Kliventure Finland's domicile, but Kliventure Finland has the right to file a lawsuit against the customer in all other competent courts. The partial invalidity or nullity of the terms of the contract or anything else agreed between the parties does not affect the bindingness of the other terms of the contract or anything else agreed upon.
More information
I. Information about the product provider
The products are presented at kliventure.fi or kliventure-printhub.fi and is offered by:
Kliventure Finland
Kajaaninlinnantie 6 A 3,
00900 Helsinki
Business ID 2290239-8
Tel. 0401688601
Email: ask@kliventure.fi | printhub@kliventure.fi
VAT reg. FI22902398
II. Information on processing personal data
Kliventure Finland uses the personal information you provide (such as name, address, and contact information) and the payment method information you have chosen to fulfill the contract and carry out the delivery. The entities responsible for the transport receive the necessary information for the transport.
If you have agreed to it, we will also use the information to target advertising to announce new products or other changes in our product range. You can withdraw your consent at any time. You also have the opportunity to check the information we have registered from us and, if necessary, they can be changed or deleted from the register. This will not incur any other costs for you than what you pay for sending an email to your service provider. We comply with the Personal Data Act (523/22.4.1999). The Register Statement according to Section 10 of the Personal Data Act can be found at Register Statement.
III. Making a contract
The contract between you and Kliventure Finland is created when the order is confirmed. The order is made by selecting and adding the product to the shopping cart. When the necessary products are in the shopping cart, we go to the checkout page. On the checkout page, fill in personal information in the forms on the page. Once all the information has been checked, the delivery and payment method is selected and the order terms are accepted. Depending on the payment method, the payment is made as shown on the site. After payment, the contract is created when we accept your order and send you an order confirmation by e-mail.
IV. Payment, contract completion, and delivery
You can determine the details related to payment, delivery, and completing the contract yourself by choosing the payment and delivery method. Delivery takes place according to the schedule indicated on the product. Notification of order completion will only be made when all products are ready. This means that the completion of the product with the shortest delivery time will only be announced when the product with the longest delivery time has been completed. We only deliver to delivery addresses in Finland.
V. Information on the right of cancellation
Kliventure Finland only sells printed products that are produced according to the information and materials provided by the customer. Therefore, it is not a distance or other transaction that can be canceled as referred to in the Consumer Protection Act (20 January 1978/38). There is no statutory right to cancel a transaction with Kliventure Finland.
VI. Liability for errors and warranty
The products must be inspected immediately after receiving the delivery to find out any noticeable errors. If errors are found, errors must be reported to Kliventure Finland immediately in writing or by e-mail to the address ask@kliventure.fi | printhub@kliventure.fi. Kliventure Finland is responsible for errors in accordance with the terms of the contract and mandatory law, no warranty is given.
VII. Customer service
Kliventure Finland
ask@kliventure.fi | printhub@kliventure.fi
p. 0401688601